Frequently asked Questions

Below you will find answers to the most frequently asked Questions.

Where can I find the bank details?
  • You will receive the bank details in a separate e-mail.
  • We check all orders for consistency and will contact you if there are any discrepancies
  • For this reason, it is important to provide us with a functioning e-mail address or telephone number

What happens to my data?
  • Your data is safe with us.
  • We do not collect any personal data about your purchases, nor do you receive any advertising emails from us.
  • We want to set ourselves clearly apart from other companies.
  • We carry out anonymized sales statistics at the end of each month and at the end of the year.
  • The focus here is on the respective quantity and the items sold.

What are the shipping costs?
  • The shipping costs can be found under "Payment and shipping".
  • If you are not sure about the shipping costs, please send us your order by email and we will determine the appropriate shipping costs.
  • We recommend this option to our non-European and Swiss customers.

Who do you ship with and how?
  • We ship orders up to 1 kg as DHL Warenpost.
  • Orders of 1-5 kg are sent as DHL parcels.

Is there a shipment tracking system?
  • You will receive the DHL tracking number via our online store system.

Why can't I pay with paypal?
  • We do not consider this financial service provider to be secure and therefore do not have a corresponding account.
  • We also want to protect your and our data.

How can I complain about an item?
  • Write us an email with a short description and a picture of the damage.
  • We will contact you immediately during our business hours.
  • If the material damage is justified, you will receive a replacement immediately.
  • The warranty does not apply in the event of improper use.

How can I return an item?
  • Please return the item to us at your expense.
  • Enclose an informal letter with the reason, your e-mail address and your bank details.
  • We will immediately transfer the amount to you and send you the credit note (PDf) by email.

What is the best way to contact you?
  • The easiest way is to send us an email with your request.
  • You also have the option of writing to us using the contact form.
  • Please be patient if we do not get back to you within 1-2 working days.
  • This applies in particular during our participation in trade fairs.
  • You can find the dates here.

Can I come by and store in the store?
  • Our store is located at Industriestr. 28 in 37115 Dduerstadt.
  • You can best reach us there between 9 am and 1 pm.
  • You can also make an appointment with us by telephone.

Where do your tools come from?
  • We manufacture some of the tools ourselves or have individual parts manufactured for us.
  • Another part is manufactured exclusively for us.
  • In this way, we support local small and medium-sized companies.

What are the advantages of opening a customer account?
  • You don't have to enter your details every time you place an order.
  • You also have access to information pages that are only visible with a customer account.
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