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Frequently asked Questions
Frequently asked Questions
Below you will find answers to the most frequently asked Questions.
Where can I find the bank details?
You will receive the bank details in a separate e-mail.
We check all orders for consistency and will contact you if there are any discrepancies
For this reason, it is important to provide us with a functioning e-mail address or telephone number
What happens to my data?
Your data is safe with us.
We do not collect any personal data about your purchases, nor do you receive any advertising emails from us.
We want to set ourselves clearly apart from other companies.
We carry out anonymized sales statistics at the end of each month and at the end of the year.
The focus here is on the respective quantity and the items sold.
What are the shipping costs?
The shipping costs can be found under "
Payment and shipping
".
If you are not sure about the shipping costs, please send us your order by email and we will determine the appropriate shipping costs.
We recommend this option to our non-European and Swiss customers.
Who do you ship with and how?
We ship orders up to 1 kg as DHL Warenpost.
Orders of 1-5 kg are sent as DHL parcels.
Is there a shipment tracking system?
You will receive the DHL tracking number via our online store system.
Why can't I pay with paypal?
We do not consider this financial service provider to be secure and therefore do not have a corresponding account.
We also want to protect your and our data.
How can I complain about an item?
Write us an
email
with a short description and a picture of the damage.
We will contact you immediately during our business hours.
If the material damage is justified, you will receive a replacement immediately.
The warranty does not apply in the event of improper use.
How can I return an item?
Please return the item to us at your expense.
Enclose an informal letter with the reason, your e-mail address and your bank details.
We will immediately transfer the amount to you and send you the credit note (PDf) by email.
What is the best way to contact you?
The easiest way is to send us an
email
with your request.
You also have the option of writing to us using the contact form.
Please be patient if we do not get back to you within 1-2 working days.
This applies in particular during our participation in trade fairs.
You can find the dates
here
.
Can I come by and store in the store?
Our store is located at Industriestr. 28 in 37115 Dduerstadt.
You can best reach us there between 9 am and 1 pm.
You can also make an appointment with us by telephone.
Where do your tools come from?
We manufacture some of the tools ourselves or have individual parts manufactured for us.
Another part is manufactured exclusively for us.
In this way, we support local small and medium-sized companies.
What are the advantages of opening a customer account?
You don't have to enter your details every time you place an order.
You also have access to information pages that are only visible with a customer account.
Categories
Tools for Track laying
Tools for Model Building-Model Railway
Tools for electronic
precision mechanics tools
paint brushes, weathering
Microscale
online offer
New products 2022-2024
remaining stock
trade fairs
Frequently asked Questions
New products
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Atlas
Friedr. Dick GmbH & Co. KG
Kukko
Martor
Microscale
Mozart
Piergiacomi
regur
Springer Pinsel GmbH
Valejo
Weicon
Werkzeuge Peter Post
WIHA
WIHA, Werkzeuge Peter Post
XURON
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