Customer group:
Guest
Register
Login
Your account
Home
All
Tools for Track laying
Tools for Model Building-Model Railway
Tools for electronic
precision mechanics tools
paint brushes, weathering
Microscale
online offer
New products 2022-2024
remaining stock
trade fairs
Frequently asked Questions
Search
Search
Menu
Contact
Legal Notice
Checkout
Shopping cart
(
0
)
Article
You do not have any products in your shopping cart yet.
Main page
Frequently asked Questions
Frequently asked Questions
Below you will find answers to the most frequently asked Questions.
Where can I find the bank details?
You will receive the bank details in a separate e-mail.
We check all orders for consistency and will contact you if there are any discrepancies
For this reason, it is important to provide us with a functioning e-mail address or telephone number
What happens to my data?
Your data is safe with us.
We do not collect any personal data about your purchases, nor do you receive any advertising emails from us.
We want to set ourselves clearly apart from other companies.
We carry out anonymized sales statistics at the end of each month and at the end of the year.
The focus here is on the respective quantity and the items sold.
What are the shipping costs?
The shipping costs can be found under "
Payment and shipping
".
If you are not sure about the shipping costs, please send us your order by email and we will determine the appropriate shipping costs.
We recommend this option to our non-European and Swiss customers.
Who do you ship with and how?
We ship orders up to 1 kg as DHL Warenpost.
Orders of 1-5 kg are sent as DHL parcels.
Is there a shipment tracking system?
You will receive the DHL tracking number by email.
Why can't I pay with paypal?
We do not consider this financial service provider to be secure and therefore do not have a corresponding account.
We also want to protect your and our data.
How can I complain about an item?
Write us an
email
with a short description and a picture of the damage.
We will contact you immediately during our business hours.
If the material damage is justified, you will receive a replacement immediately.
The warranty does not apply in the event of improper use.
How can I return an item?
Please return the item to us at your expense.
Enclose an informal letter with the reason, your e-mail address and your bank details.
We will immediately transfer the amount to you and send you the credit note (PDf) by email.
What is the best way to contact you?
The easiest way is to send us an
email
with your request.
You also have the option of writing to us using the contact form.
Please be patient if we do not get back to you within 1-2 working days.
This applies in particular during our participation in trade fairs.
You can find the dates
here
.
Can I come by and store in the store?
Our store is located at Industriestr. 28 in 37115 Dduerstadt.
You can best reach us there between 9 am and 1 pm.
You can also make an appointment with us by telephone.
Where do your tools come from?
We manufacture some of the tools ourselves or have individual parts manufactured for us.
Another part is manufactured exclusively for us.
In this way, we support local small and medium-sized companies.
What are the advantages of opening a customer account?
You don't have to enter your details every time you place an order.
You also have access to information pages that are only visible with a customer account.
Categories
Tools for Track laying
Tools for Model Building-Model Railway
Tools for electronic
precision mechanics tools
paint brushes, weathering
Microscale
online offer
New products 2022-2024
remaining stock
trade fairs
Frequently asked Questions
New products
Quick purchase
Please enter the article no. from our catalogue.
Welcome back!
E-mail address:
Password:
Forgot your password?
Login
Login
Manufacturer
Please choose
Martor
Microscale
Mozart
regur
Weicon
Werkzeuge Peter Post
WIHA
WIHA, Werkzeuge Peter Post
XURON
Shipping country
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegowina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kosovo
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia (Slovak Republic)
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Zaire
Zambia
Zimbabwe
mod
ified eCommerce Shopsoftware © 2009-2024